Delivery & Shipping
Please note. At the moment we only ship within EU.
Free shipping within Sweden for orders over 400SEK.
Shipping Cost within Sweden: 39SEK
Rest of EU: 149SEK.
We want to be kind to Mama Earth so we don't ship orders every day, we ship within 72h. We offer a standard delivery time of 1-3 working days in Sweden, after your order has been shipped. Rest of EU 2-7 working days.
RETURNS
No worries, it’s free for you. We want you to be nothing but happy with your order. If you by any chance do not like your product, you are welcome to return an unopened item within 2 weeks from the receive date. Please send us an email to hello@soulicollective.com with your order number and reason. Souli Collective will pay for the shipping cost and give your return instructions. As soon as we've received the product you'll get your payment back to your account.
ORDERING & AVAILABILITY
Once we have received your order you will receive an automatic email confirming your order. Please note that the confirmation e-mail is only an acknowledgement that we have received your order and not an acceptance of your order. The transaction will occur when we are approving your purchase. Once the order has been processed you will receive a shipping confirmation email. Souli Collective does not guarantee that all items included on the site are in stock at the time of your order. In the event that an item is unavailable or delayed you will be contacted shortly by email. If this happens, you have the option to cancel the order.
UNCLAIMED PACKAGES
Unclaimed packages will be subject to an unclaimed parcel fee of 149 SEK. The fee corresponds to the cost of administration, the return of goods and any additional handling. Payment term is 30 days net. The penalty fee for late payment is 60 SEK plus default interest and potential debt collection costs. Should you change your mind and want to cancel your purchase after the parcel has been dispatched from our premises, you have to claim your parcel at your designated delivery Point and send it back to us. Should the parcel not be claimed, it will automatically be registered as unclaimed and will be debited as such.
PRODUCT QUALITY CLAIMS
Should there be any damages or loss of item on route to the customer, Souli Collective is held responsible. If this has happened, it is the customer’s responsibility to inform Souli Collective within 2 weeks. Should there be any damages or loss of the item during a return to Souli Collective, the customer is liable.
Souli Collective will of course pay for the shipping for any incorrect deliveries and any product quality claims, but for us to be able to do so, you will personally need to email hello@soulicollective.com and state what it is regarding, nature of the claim, the order number and the invoice number too. Souli Collective will come back to you with a return note and give you the needed instructions. Important! When you return the item in the post, you also have to include a note stating that this is a product quality claim and the order number so we have a chance to match the cases.
Please note! When we receive a product quality claim, we carry out an investigation and we inspect the item. Your views as a customer are very valuable to us, so we do ask you to contact us directly with your views or concerns.